We require this information to understand your needs and provide you with a better service and, in particular, for the following reasons:

• To assist internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
• We may use the information to customise the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computer hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Our website may contain links to other websites of interest. Once you have used these links to leave our site, we do not have any control over that other website. We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. Please exercise caution and look at the privacy statement applicable to the website in question.

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While precautions are taken to ensure only genuine downloads are available, users are advised to verify authenticity using third party anti virus software or similar applications.

We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti-virus software or similar applications.

We operate an email mailing list program, used to inform subscribers about products, services and/or news we supply and publish. Users can subscribe through an online automated process where they have given explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in the policy above.

Subscribers can unsubscribe at any time through an automated online service, or other means as detailed in the footer of sent marketing messages. The type and content of marketing messages subscribers receive, and whether it may contain third party content, is outlined at the point of subscription.

Email marketing messages may contain tracking beacons, tracked clickable links, or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record subscriber data relating to engagement, geographic, demographics and already stored subscriber data.

Our EMS (email marketing service) provider is Mailchimp.

You may choose to restrict the collection or use of your personal information in the following ways:

• When asked to fill in a form on the website, look for the box you can click to indicate that you do not want the information to be used for direct marketing purposes.
• If you previously agreed to direct marketing, you may change your mind at any time by writing to or emailing us at info@phoenixmedical.com.
• We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties if you tell us you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to:
Phoenix Medical Ltd, 5 Lonebarn Link, Chelmsford CM2 5AR.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will correct any information found to be incorrect.

Users contacting us through this website do so at their own discretion and provide any personal details requested at their own risk. Your personal information is kept private and stored securely until it is no longer required.

Where we have clearly stated and made you aware of the fact, and where you have given express permission, we may use your details to send you products and services information through a mailing list system. This is done in accordance with the regulations named in the policy above.

The table below lists the cookies we collect and what information they store: